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  • General Information

Hand crafting something special for a valued customer is the care of the brand. Bearing this in mind each product you may find unique and may differ each other holding its beauty. Due to their nature, natural, stones and pearls will also differ from each other.

NOTE: All products are handcrafted by Indian artisans, which may lead to slight irregularities adding to the beauty of each piece.

No Returns/Refunds: Once an order is placed, it cannot be returned or refunded. Exchanges and credit notes are offered under specific circumstances, redeemable only on Jadeye.in website.

Delays due to natural calamities or unavoidable circumstances are not the company's responsibility.

Refunds applicable only for lost shipments.

Conditions for Eligible Returns and Exchanges

  • Incorrect product delivered.
  • Damaged product on receipt.
  • Contact customer support at customercare@jadeye.in within 3 days of delivery with the order number and product picture.

 

  • Ineligible for Returns/Exchanges:
  1. Requests made after 4 days of delivery.
  2. Items sent back without prior intimation.
  3. Product returned in a damaged conditions
  4. After 3 failed delivery attempts by our respective courier agent.
  5. Package refused by recipient
  6. No refund or exchange on worn out jewellery
  7. Refund will be done once the product is receive with original packaging
  8. Pre-orders and customized orders (full payment required at confirmation).
  9. Minor color and design variations.
  10. Incorrect or outdated addresses.
  11. Please review sizing guidelines carefully.
  12. Products purchased from third-party websites or physical stores.
  13. Customized orders and items on sale.
  14. Coupon codes cannot be applied on exchange orders/credit notes.
  15. Credit notes cannot be redeemed on sale items.
  16. Missing items or wrong orders must be reported within 24 hours of delivery to Customer Support (+91 9315078337).

Exchange Policy (India)

  • General Rules:
  1. No refunds only exchange it customer dislikes the product.
  2. Raise exchange requests within 3 days of delivery.
  3. Customized orders and items on sale are not eligible for exchange.
  4. One-time exchange per order.
  5. Pickup and re-shipping charges to be bear by the customer ₹500/- (PAN India).

Exchange Policy (International)

  1. Raise exchange requests within 2 days of delivery.
  2. No exchange for international orders, except for damaged in transit or incorrect products.

Repair Policy (India)

  • Please Note: Repairs are subject to the design feasibility.

 

  • General Rules:
  1. Free repair for accidental damage within 1 month of delivery.
  2. Repair requests raised between 1 to 6 months post-delivery will incur a ₹700/- fee (including repair and shipping charges).

Steps for Exchange & Repair

1. Inform us within 3 days (exchange) or 30 days (repair) of delivery by emailing
at customercare@jadeye.in with the order number and product picture.
2. Note: We request you to kindly be patient after raising the query as our working hours are 10 AM - 5 PM (Monday-Saturday). Our team will be happy to take up your queries as soon as they are back at their desk.
3. Wait for email confirmation from the concerned team.
4. Pack the product in the original packaging and courier it to the billing address.
5. Customer bears shipping, reverse pick-up, and re-shipping charges for exchanged items.
6. The Quality Check team will inspect the original product before re-shipping
the repaired or exchanged piece.
7. The product must be unused and unhampered to be eligible for exchange.

Cancellations

Once an order is placed, it cannot be cancelled. Request you to mindfully place
an order with us.

Please inform us within 3 days of receipt of order. You must email on
customercare@jadeye.in to notify us.

Before we arrange your damaged product / incorrect product to be returned to us
you are required to send us a photograph of the product, than Jadeye QC team
will decide for product approval for further process.

Once we have received your email and our QC team authorized the return for the
damaged product we will send the replacement.

Please note that prices exclude customs duties and shipping charges. Duties and
taxes applicable per your country's regulations are the customer's responsibility.